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The Oaklands Hotel | Hotel in Norwich

| 7.8 (678 Reviews) |  1 Bathroom
Thorpe St Andrew Hotel | The Oaklands Hotel

Hotel in Thorpe St Andrew, Norwich

This smoke-free hotel features a restaurant, a bar/lounge, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, concierge services, and dry cleaning.
The Oaklands Hotel offers 47 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

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Amenities

Parking
TV
Balcony/Terrace
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Heating
Internet
Kitchen
Laundry

Policies

Check-in
Check-in start time: 3 pm; check-in end time: 11:00 pm early check-in subject to availability early check-in fee: gbp 20.00 minimum check-in age: 16
Check-out
Check-out before 11 am late check-out subject to availability late check-out fee: gbp 20.00
Child Policy
Children are welcome. cribs (infant beds) are not available.
Payment Policy
Fee for to-go breakfast: approximately gbp 10.00 for adults and gbp 5.95 for children early check-in fee: gbp 20.00 (subject to availability) late check-out fee: gbp 20.00 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted noise-free guestrooms cannot be guaranteed

Reviews

Rachael
Sep 27, 2026 07:34:15 PM
Review Score:   6
Summary: Not good customer service when we booked both Friday and Saturday evening in separate bookings as our plans changed and had previous emails and call by a lovely member of staff Vicki to be greeted with a receptionist who quite bluntly be told next time book together in one booking not separate as we may not let you stay In the same room and accommodate you, try to charge me twice but previously paid she disagreed so I showed her my mobile banking transaction but still messaged a member of staff off duty to check and took our mobile number and said she would call us if she wanted us to pay - but with a sly comment of I am sure you have paid and I am just checking I do believe you - which obviously she didn’t Breakfast wasn’t good- told they had run out of stuff when asked for a simple sausage sandwich - one piece of toast for scrambled eggs, asked for more toast when ordered - didn’t arrive with breakfast so egg was cold so left that Over priced for rooms - 2 nights just under £300 No offer of any refund with complaints - poor customer service Licence only till midnight not allowed as residents to drink after that Wouldn’t recommend 2 staff on main bar when 2 weddings and 21st birthday party Wedding we attended - breakfast meal left food out for over an hour in bright sun then decided to cover it and take rolls in Not good when coleslaw and potato salad Function bar limited drinks Wouldn’t rush back
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FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at property?

Check-in time for The Oaklands Hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the property have a swimming pool?

No, this The Oaklands Hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the The Oaklands Hotel starts from $115 per night with includes Sports/Activities, Toiletries, Child Friendly, Bar, Breakfast, Heating, Bedding/Linens, Restaurant, Guest Services, Internet, Kitchen, Laundry, Parking, TV, Balcony/Terrace, Security/Safety, Business Services, Wellness Facilities with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Oaklands Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the The Oaklands Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.