Is this Jeffersontown hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Jeffersontown hotel?

Check-in time for Jeffersontown hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Jeffersontown hotel have a swimming pool?

Yes, this Jeffersontown hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Jeffersontown hotel?

Best-rates for the Jeffersontown hotel starts from $105 per night with includes TV, Security/Safety, Guest Services, Business Services, Bedding/Linens, Bar, Toiletries, Parking, Balcony/Terrace, Accessibility, Transportation/Shuttle, Laundry, Child Friendly, Internet, Air Conditioner, Wellness Facilities, Restaurant, Entertainment, Pool, Wheelchair Accessible, Breakfast, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Jeffersontown hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Jeffersontown hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Jeffersontown hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Jeffersontown hotel?

Based on the information reported by the owner or manager, the Jeffersontown hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Jeffersontown hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Holiday Inn Louisville East - Hurstbourne by IHG | Hotel in Louisville

| 7.8 (670 Reviews) | 1 Bathroom

Jeffersontown Hotel | Holiday Inn Louisville East - Hurstbourne by IHG

Hotel in Jeffersontown, Louisville

Suburban hotel with free parking, in the vicinity of Oxmoor Center
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a bar/lounge, a snack bar/deli, and coffee/tea in a common area.
Holiday Inn Louisville East - Hurstbourne by IHG offers 187 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Transportation/Shuttle

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Hair dryer

Private bathroom

Towels

Free toiletries

Bedroom

Blackout drapes/curtains

Air conditioning (climate-controlled)

Free cribs/infant beds

Rollaway/extra beds (surcharge)

Bed sheets

Phone

Desk

Iron/ironing board

Turndown service

Connecting rooms available

Free local calls

Breakfast

Coffee/tea in common area(s)

1 restaurant

Room service available

1 bar

Buffet breakfast available for a fee daily 6:00 AM–9:00 AM: USD 15 per person

Refrigerator

Coffee/tea maker

Parking

Wheelchair-accessible parking and van parking available

Free area shuttle up to 2 miles

Free self parking on site

Accessibility

Elevator

Wheelchair-width doorways

Wheelchair-accessible van parking

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Low-height door lock

Wheelchair-accessible lounge

Braille signage

Wheelchair-accessible registration desk

Well-lit path to entrance

Assistive listening devices available

Wheelchair-accessible parking

Wheelchair-accessible restaurant

Low-height view port in door

Wheelchair-accessible path of travel

Pool hoist on site

Stair-free path to entrance

Low-height counter and sink

Wheelchair-accessible path to elevator

In-room accessibility

Wheelchairs available on site

Hand-held showerhead

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Activities

Golfing

Fitness center

Indoor pool

Entertainment

Satellite channels

Premium channels

Flat-screen TV

General

Computer station

Conference space (22000 square feet)

Meeting rooms - 12

Business center

Front-desk safe

ATM/banking services

Vending machine

Elevator

Free newspapers in lobby

Banquet hall

English

Spanish

Smoke-free property

Guest Services

Free cribs/infant beds

Indoor pool

Rollaway/extra beds (surcharge)

Free area shuttle

Laundry facilities

Refrigerator

Snack bar/deli

Porter/bellhop

Daily housekeeping

Multilingual staff

Concierge services

24-hour front desk

Turndown service

Laundry facilities

Dry cleaning service

Luggage storage

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Pool sun loungers

Picnic area

Policies

Check-in

Check-in start time: 3 pm; check-in end time: anytime contactless check-in available early check-in subject to availability express check-in available minimum check-in age: 21

Check-out

Check-out before 11 am contactless check-out available express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 2 children 18 years old and younger stay free when using existing bedding. rollaway/extra beds are available for usd 50 per night. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately usd 15 per person pet fee: usd 40 per accommodation, per day service animals are exempt from fees rollaway bed fee: usd 50 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 50 lbs per pet) pets allowed for an extra charge of usd 40 per accommodation, per day service animals are welcome, and are exempt from fees welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)

Reviews

Stacie

Nov 24, 2025 09:56:27 AM

Review Score: 4

Summary: Our experience was disappointing due to several factors. The room we were assigned had an ant infestation, was not properly cleaned, and had a noticeable gas smell. Additionally, there was ongoing construction that affected our stay. While the staff did offer to move us to a nearby room, we felt it was necessary to decline due to the ongoing issue with the ants. Unfortunately, there was no follow-up from management to check on our situation, and overall, we found customer service to be lacking. This experience fell short of our expectations.

See All Reviews

Room Arrangement

Room Info	Facilities
Suite, 1 Bedroom Room Size: m² 1 Twin Bed	General Number of living rooms 0, Number of bedrooms - 0, Pets not allowed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 2 Queen Beds Room Size: 323 square feet m² 2 Queen Beds	General Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, Wardrobe or closet, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 323, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking (Communications) Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Room and bed type depend on availability check-in, Pets not allowed, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Premium Room, 2 Double Beds Room Size: 323 square feet m² 2 Double Beds	General Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 323, Extra bed count 1, Number of bathrooms - 1, Mini-fridge, Square meters - 30, Wardrobe or closet, Bed count minimum 2, Bed count maximum 2
Standard Room Room Size: 323 square feet m² 1 Twin Bed	General Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, Wardrobe or closet, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 323, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Standard Room, 2 Double Beds, Accessible, Non Smoking (Communications) Room Size: 323 square feet m² 2 Double Beds	General Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 323, Wheelchair accessible, Extra bed count 1, Number of bathrooms - 1, Accessible bathtub, Square meters - 30, Wardrobe or closet, Bed count minimum 2, Bed count maximum 2
Premium Room, 1 King Bed Room Size: 323 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 323, Extra bed count 1, Number of bathrooms - 1, Mini-fridge, Square meters - 30, Wardrobe or closet, Bed count minimum 1, Bed count maximum 1
Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Communications) Room Size: 323 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Grab bar - in shower, Number of bedrooms - 0, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 323, Extra bed count 1, Number of bathrooms - 1, Square meters - 30, Wardrobe or closet, Bed count minimum 1, Roll-in shower, Bed count maximum 1
Standard Room, 2 Double Beds Room Size: 323 square feet m² 2 Double Beds	General Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, Pets not allowed, Square feet - 323, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 King Bed Room Size: 323 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, Pets not allowed, Square feet - 323, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Suite, 1 King Bed Room Size: 323 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, Pets not allowed, Square feet - 323, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1